GLG’s business dealings are founded on trust, loyalty and integrity. These foundations ensure that Treating Customers Fairly principles are central to everything we do.

We seek to create value for our clients while following a rigorous approach founded on strict rules of corporate behaviour. These values have defined the GLG approach to business. A reputation for such integrity is achieved by, amongst other things, the individual actions of employees and management.

We place great importance on individual personal honesty and ethical integrity. This is demonstrated in our dealings with clients, where we are committed to ensuring that all transactions are fair, clear and not misleading. Our code of conduct reinforces compliance with all rules concerning the disclosure and accuracy of information for clients, the financial community, regulators and members of the public.

GLG prides itself on having long-lasting relationships with clients based on expertise, trust and respect of their legitimate interests. Employees are expected to apply their client knowledge in order to:

• Offer products and services that suit client requirements and their situation;
• Inform clients on the conditions or risks related to certain operations, taking into consideration their level of expertise.

We believe that this behaviour contributes to a culture of treating customers fairly and progressing commercial interests. We all share a commitment to excellence in every aspect of our business and demand quality and integrity in everything we do.

To leave feedback of any kind regarding our treatment of customers, please click here.